What arrives
Three things, in a WhatsApp message: a server address, a username and a password. Typed into a player once, they build the same channel list a paying subscriber sees, and they keep working for 24 hours from the moment they are issued. Nothing is cut down for trial use, because a trimmed line would answer the wrong question.
The line is written by hand in the chat rather than generated by a form, which is slightly slower and means the person on the other end can walk you through the player while you have it in front of you. Tell them what you will be watching on and they will point you at the right setup guide before you start.
What the day can settle
Your own line, at your own hour. Broadband that holds a stream at two in the afternoon can fall apart at nine in the evening, when every house on the street is doing the same thing. Spend the trial at the hour you actually watch television, not the hour that happens to be convenient.
Whether your equipment behaves. The same login goes into a Fire TV Stick, a Samsung set and a phone, and none of them behave identically. A day is long enough to find out whether the player is comfortable on the remote you own and whether the picture starts quickly on the screen you care about.
Whether your channels are actually there. Do not take a channel count on trust, ours or anyone else's. Open the search in the player and type the names of the six or seven channels you would miss. Look for the ones from your own country as well as the obvious ones, since that is where lists usually turn out to be thin.
Whether the guide fills in. The on-screen listings and the last few days of catch-up either load on your device or they do not. It takes a minute to check and it is the part people forget until the first evening they want it.
What the day cannot settle
One evening cannot tell you how a server behaves on a title fight four months from now, and nobody who sells you a trial can tell you that either. It cannot test five screens if only two of them are switched on in your house. It cannot promise that a particular film will still be in the on-demand section in March, because that list is rebuilt every week. And a single reply from support tells you that somebody answered once, not that somebody answers at three on a Sunday morning.
That gap is what the 7 days after a purchase are for. They cover the failure a day is too short to expose: the service not running on the equipment you own, with support unable to cure it. The terms sit on the refund policy page, limits and all.
How to ask
Use the short form on this page, or message WhatsApp +212 663 813 479 directly and name your device. Either route ends in the same chat with the same person. One line per household is the only rule, and it exists because the trial is there to answer a question about your setup rather than to hand out television.
When the hours run out
The login stops answering and that is all that happens. There is no reminder that charges you, no card to remove and no plan that starts quietly in the background. If you decide to carry on, say so in the chat and the same username and password are put on a paid term, so the player you configured yesterday keeps its settings and its favorites. Prices and terms are on the plans page.
Answers before you ask for it
Is anything held back during the 24 hours?
No. The line you are given is the one paying subscribers use: the full channel list, the on-demand library, the TV guide, catch-up and the 4K feeds. Holding part of it back would defeat the point, since you would then be judging something you are not being sold.
What do I have to hand over to get it?
An email address, the name of the device you will watch on, and a WhatsApp number if you would rather we replied there. No card, no billing address, no account opened in your name. The line is created by hand and dies on its own.
How long will I be waiting after I send the form?
Usually a few minutes, and under 15 minutes in the ordinary run of things. A person is writing the line rather than a machine, which costs a little time at four in the morning and buys you somebody who can also talk you through the player while you have it open.
Does it turn into a paid plan if I forget about it?
It cannot. There is nothing to bill, nothing to cancel and no card on file. At the twenty-fourth hour the login stops answering and the channel list in your player goes blank. If you hear nothing further from us, that is the end of it.
The evening got away from me and I never tested it. Can I have another day?
Ask. One trial per household is the rule, and it is there because the trial answers a question about your equipment rather than supplying free television. If the day was wasted by something that was genuinely our fault, or by a setup that took longer than it should have, we will usually open it again.
Does the app itself cost anything?
Mostly not. IPTV Smarters Pro and XCIPTV are free, TiViMate is free with a paid upgrade for extras such as multi-view, and Smart IPTV on some televisions asks a small one-off fee for that set. None of them carry channels on their own; they are empty until a login is typed into them.
What about the free channel lists people post online?
Those are playlists scraped from somewhere else and handed round in public, which is why thousands of people land on the same source at once and it folds within days. Nobody maintains them, nobody answers when they stop, and the sites that host them are a common way to pick up malware. A day on a maintained line tells you more than a month of those.