How a purchase happens
You send a message on WhatsApp naming the length you want and how many screens should play at the same time. We reply with the figure and with the ways to pay. That figure is the whole figure, in USD. Nothing is added at the end and nothing is taken again later.
You pay once, for the period you chose. We hold no card details of yours, which is why no second payment can happen without you sending another message first. Once the payment clears we send back three things: a username, a password and a server address. That normally takes under 15 minutes.
What we agree to do
Switch the account on within the time above, and send the three details to the WhatsApp thread you ordered in.
Aim for 99.9% of the month with the line running, using more than one server so a single failure does not take you off the air. Where an outage runs long, we add the lost days onto the end of your term.
Keep the setup pages on this site matching the apps they describe, and rewrite them when an app changes.
Answer a message any hour of any day, and tell you plainly when something cannot be fixed instead of leaving you guessing.
Honor the 7-day money-back window set out on the refund page.
What you agree to do
Bring your own internet connection and your own screen. We sell the line; the broadband and the television are yours.
Keep the username and password inside your own home. One subscription belongs to one household. Posting the details anywhere public, or handing them round, ends the account.
Play on no more screens at once than the tier you paid for. Installing the app on the phone, the tablet and two televisions is fine. Four of them playing at the same moment, on a tier bought for two, is not.
Tell us what the screen actually did before asking for money back. Almost everything is solved in the chat, and we cannot fix a fault we have not been shown.
What nobody selling this can promise
That a particular channel or a particular film is still in the line-up next month. Line-ups move, and the decision is rarely ours.
What your own broadband does at nine in the evening when the street is busy.
That an app made by another company keeps its menus where our guide says they are.
We make no claim to be licensed, official, endorsed or authorized by any broadcaster, league, studio or platform. Nothing on this site should be read as one, and you should treat any seller who claims otherwise with caution.
What would close your account early
Publishing the login details, selling access on to other people without joining the reseller program, or feeding the streams onward to somewhere else. Any of those ends the subscription on the day we find it, and no money goes back.
Money back
Your first purchase carries 7 days in which you can ask for the full amount back if we cannot get it working on your screen. The refund policy lists what counts, what does not and how the claim is made.
The most you can claim from us
The service is sold as it stands on the day you pay for it. If a claim is ever brought against us over it, the most it can recover is the amount you paid for the term you are sitting in. That is a ceiling on money, not a way of sidestepping whatever rights the consumer law of your own country gives you and does not let you sign away.
Whose service this is
VOCOIPTV operates the website vocoiptv.xyz and sells access to a television service delivered over the internet. On this page, "we" means VOCOIPTV and "you" means the person who paid. Nobody else is a party to it. Ordering a plan, asking for the 24-hour trial or watching on the account all count as agreeing to what is written here.
Edits to this page, and how to tell
The date above the first heading is the day this page was last edited. An edit takes effect from the day it appears. The term you have already paid for keeps the version you bought under, so a change we make in March cannot alter a year you bought in January.
If a line on this page reads like small print rather than an answer, ask and we will put it in plainer words: WhatsApp +212 663 813 479, or write from the contact page.